Refund policy
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Digital Product Nature
All items sold are non‑tangible, irrevocable digital goods. Once a product has been downloaded, accessed, or delivered, it cannot be returned.
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2. Refund Eligibility
We offer refunds only under specific circumstances, outlined below:
2.1 Duplicate Purchase
If you accidentally purchase the same product more than once, we will issue a refund for the duplicate order.
2.2 Technical Issues
If you experience a technical problem that prevents you from accessing or using the product, and our support team is unable to resolve the issue, you may be eligible for a refund.
2.3 Misrepresentation
If the product description significantly misrepresents the actual content or functionality, we will review the case and may issue a refund.
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3. Non‑Refundable Situations
Refunds will not be issued in the following cases:
• You changed your mind after purchase
• You do not have the required software, device, or technical ability to use the product
• You downloaded the product successfully but no longer want it
• You purchased the product by mistake but already accessed or downloaded it
• You expected features not included in the product description
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4. Refund Request Process
To request a refund, please contact us within 7 days of your purchase and include:
• Your order number
• The email used at checkout
• A clear explanation of the issue
We may request screenshots or additional information to verify the problem.
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5. Processing Time
If your refund is approved, it will be processed within 5–10 business days. Refunds are issued to the original payment method only.
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6. Chargebacks
Initiating a chargeback without contacting us first may result in:
• Account suspension
• Revocation of access to purchased products
• Submission of evidence to the payment processor to dispute the chargeback
We encourage customers to reach out so we can resolve issues quickly and fairly.
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7. Updates & Revisions
We reserve the right to update or modify this policy at any time. Changes will apply to future purchases and will not affect past purchases
Please contact us as soon as possible with any concerns.